Our Service Commitment

30 Min

Quick response to reply within 30 minutes

365 Day

365 Days to accept service requests

12 Month

Free maintenance within 12 months from delivery

24 Hours

Technical personnel docking within 24 hours

Logistics and transportation

We will ship the goods to the customers after getting the inspection result ok and the customers' confirmation. 

Customized processing solutions

We tailor the processing technology and configuration scheme for each customer to meet the needs of users for different configurations.

Installation guidance service

Provide free guidance, installation, commissioning and training services to ensure the rapid supply of equipment accessories and escort the stable and safe operation of the equipment.

Guided installation service

Service content: After the goods arrive at the site, guide the installation, commissioning, trial operation and official operation throughout the whole process.
Time limit setting: according to the contract.
Service details: Our company can guide the installation and debugging of equipment to ensure the quality of equipment installation and smooth debugging.

Free training service

Service content: training user-side equipment management and operation personnel.
Time limit setting: According to the training situation, the trained personnel can only be allowed to work if they are skilled in operation.
Service details: Free training of equipment operation management and operators for users to ensure stable and safe operation of equipment.

Telephone return service

Service content: To meet customer requirements for necessary maintenance, and to collect customer feedback information.
Time limit setting: It depends on the situation and the communication between the two parties.
Service details: Return visits by regular door-to-door and telephone calls to understand the use of equipment by customers, listen to customers' opinions, and provide customers with appropriate services in a timely manner if there are quality problems in the feedback.

Lifetime Guarantee Service

Service content: Provide various types of equipment accessories and wearing parts to respond to users' maintenance needs.
Time limit setting: It depends on the situation and the communication between the two parties.
Service details: In addition to the equipment quality guarantee period, our company still undertakes the after-sales service obligations, that is, to provide customers with equipment corresponding accessories and wearing parts, and to effectively solve problems for customers.